Privacy Policy

This policy covers information used while you explore cycling products, keep items in a cart, submit an order, or ask for help. Information is handled according to the shopping or support function involved.

Information you share

Checkout and support may require your name, email address, telephone number, billing and delivery addresses, selected items and sizes, and details about your question. Payment details are submitted through the payment service used at checkout. Please avoid sending unnecessary sensitive information in a message to support.

Technical details and shopping tools

When you visit, the website or its providers may receive browser and device information, IP address, approximate network location, pages viewed, referral details, and timestamps. Cookies or similar technologies may keep a session active, retain cart choices, support site security, and measure usage. Browser settings can restrict these technologies, though a cart or checkout feature may then work differently.

How information supports an order

Information helps display products, remember selections, process payment, arrange delivery, provide order updates, respond to customer questions, and handle problems. Technical details can help protect the storefront from misuse and improve page performance. Support messages may be kept so a conversation can be followed up and resolved.

Providers and limited disclosures

Services used to run the store may include payment, hosting, security, shipping, communications, analytics, and customer support. Relevant information may be made available to these providers so they can perform their work. It may also be disclosed to comply with applicable law or valid legal process, or to protect customers, the site, or others. Information is not shared with unrelated parties for their independent use except as described when collected or allowed by law.

Retention and safeguards

Records are retained for the time reasonably needed to fulfill purchases, provide support, manage order issues, maintain transaction records, and meet applicable obligations. Reasonable safeguards are used to reduce unauthorized access or loss. Because no online method is completely secure, avoid sending information that is not needed for your request.

Questions and changes

You may contact support with an order reference to ask about information associated with that purchase or request a correction. Some information may need to be retained for transaction or legal recordkeeping. The policy may be updated when services or practices change; the current version is posted here.